Returns, exchanges and refunds
We want you to be confident in your COCO LENI purchase. You may request a return within 30 calendar days after your order is delivered.
Before sending a return
Email international@cocoleni.com with your order number and the item you wish to return. We will confirm eligibility and issue return instructions. Items sent without prior authorization may be refused.
Approved returns must be shipped to:
COCO LENI Returns
4 Pilerne Industrial Estate
Bardez, Goa 403114
India
Return condition
Items must be unworn, unused and in resalable condition, with all original packaging, tags, case, cleaning cloth, accessories and proof of purchase. We may reduce or refuse a refund where an item is returned used, damaged, incomplete or otherwise diminished beyond what is reasonably necessary to inspect it, subject to applicable law.
International return shipping and customs
Unless the item is defective, damaged on arrival or incorrect, you are responsible for arranging and paying for tracked and insured return shipping to India. Please retain your tracking receipt until the return is completed.
On the customs declaration, accurately describe the parcel as returned merchandise and include the original order number and invoice or return authorization. Do not mark the parcel as a gift or declare an inaccurate value. Any customs duty, tax, brokerage or handling charge incurred when receiving a customer-responsible return in India may be deducted from the refund where permitted by law. Original delivery charges, customs duties and taxes paid on the original shipment are not refundable unless required by law or the return results from our error.
Refunds, exchanges and store credit
After we receive and inspect your return, we will notify you of the outcome. For an eligible refund to the original payment method, a 10% restocking charge applies where permitted by law. The restocking charge does not apply to an approved exchange or store credit, an item that was defective, damaged on arrival or incorrect, or where applicable law does not permit it.
Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card provider may require additional processing time. If 15 business days have passed after we approved your refund, contact international@cocoleni.com.
For exchanges, availability is not guaranteed. Any price difference and shipping costs will be confirmed before the replacement is sent.
Damaged, defective or incorrect items
Inspect your order promptly after delivery. If it arrives damaged, defective or incorrect, contact international@cocoleni.com as soon as possible with your order number and clear photographs. If we confirm the issue, we will arrange an appropriate repair, replacement or refund and cover reasonable return-shipping costs.
Items that cannot be returned
Unless applicable law provides otherwise, we cannot accept returns of bespoke, made-to-measure, engraved, personalized or otherwise custom-made products; prescription or custom lenses; gift cards; or items clearly marked final sale. Please contact us before ordering if you are unsure whether an item is returnable.
European Economic Area and other statutory rights
If your order is delivered to the European Economic Area, you generally have a statutory right to cancel an eligible distance purchase within 14 days after delivery. No restocking charge applies when you validly exercise that right. You remain responsible for the direct cost of returning the goods when we informed you of that cost before purchase, unless the goods are defective or incorrect. Custom-made or clearly personalized goods may be excluded from the statutory cancellation right. Nothing in this policy limits any mandatory consumer right that applies in your country.
Contact
Email: international@cocoleni.com
WhatsApp: +91 85309 73377 (10:00 AM–5:30 PM IST)
Last updated: 28 July 2026
We stand by the quality of our craftsmanship.
10 Years Warranty
Your COCO LENI frames are backed by a 10-year warranty covering craftsmanship and material defects. If you encounter any such issues within this period, we will repair your frames at no additional cost.
Please Note:
- This warranty applies only to the original purchaser.
- The warranty does not cover lenses, normal wear and tear, or accidental damage.
- For repairs outside of manufacturing defects, a reasonable fee will be quoted before proceeding with the service.